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  • Free Shipping to Australia

    On orders over AU $499

  • Same day shipping

    Ordered before 5PM CEST

  • Lowest Prices Guaranteed

    And great service

Frequently Asked Questions

or search frequently asked questions:

Orders

I just placed an order, can I change something?
I want to add something to my order, can you bill my credit card?
I just placed an order but want to cancel it, is that possible?
I placed an order but did not get a confirmation. Did you receive my order?
I placed an order but did not receive a confirmation email, and my order status shows as "on hold" in My Account. When will ship my order?
I live in a country outside of the European Union, will you take out the VAT?
The product I want to order shows "in stock" on your website. Do you really have it in stock?
The product I want to order shows "out of stock" on your website. Is there a chance you do have it anyway?
Do you match competitor's prices?
I own a business, can you bill me without VAT if I provide you with my business credentials and VAT number?

Shipping

How long will it take before my order is delivered?
How much do you charge for shipping?
When will you ship my order?
Where is my order?
Will I have to pay import taxes or duty fees for my order?
Where can I track my parcel?

Payments

Which payment methods do you accept?
My credit card payment was declined. Do you know why?

Returns

What is your return policy?
What is your policy regarding return shipping costs?
I ordered something with a discount code, and need to return it for an exchange. Will you honor the discount code for my new order?
I have returned a product to you, when can I expect my refund?
Can I exchange my product for a different size?
Can you provide a return shipping label?

Warranties

What happens in case I need to file a warranty claim for my product?
I received a broken or defective product. What do I need to do?

Discounts and promotions

Can I get a discount code?
I ordered something with a discount code, and need to return it for an exchange. Will you honor the discount code for my new order?
I want to order several items, can I get an extra discount?
I just missed out on a monthly deal, will you honor the deal/discount any way?