I just placed an order, can I change something?
We try to process and ship orders as soon as possible. As a result, we can not guarantee we can make any changes to your order. If you want to change something, please let us know as soon as possible (preferably via phone) or send us an email with "URGENT" in the subject, to get the best chances of us reading your email before your order is shipped.
I want to add something to my order. You have my credit card details from my previous order, can you bill my credit card?
Unfortunately this is not possible for us. Your credit card details are not known to us, as we use a payment service provider who encrypts your information. If you want to add something to your order, your best option would be to place a new order yourself and let us know that you want multiple orders to be shipped together.
I just placed an order but want to cancel it, is that possible?
We try to process and ship orders as soon as possible. As a result, we can not guarantee we can make any changes to your order. If you want to change something, please let us know as soon as possible (preferably via phone) or send us an email with "URGENT" in the email subject, to get the best chances of us reading your email before your order is shipped.
I placed an order but did not get a confirmation. Did you receive my order?
If you were forwarded to the order confirmation page on our website after you have completed the payment, we have received your order. If you have not received a confirmation email, please check your spam folder as some email providers are a bit overzealous in filtering unwanted messages and our order confirmation email might be in there.
I live in a country outside of the European Union, will you take out the VAT?
Depending on which store view you are visiting us, prices shown are with or without VAT. Please use the country/language selector at the top of the screen to select the one that suits you best. Please note though that during checkout, our website will automatically take out or add VAT (depending on the situation) after filling in your address, no matter which store view you selected.
I own a business and I would like to receive a bill without VAT, is that possible?
Unfortunately not. Our website is aimed at consumers, and therefore not set up for intra-community sales.
The product I want to order shows "in stock" on your website. Do you really have it in stock?
Simply put: yes! Our website shows our current stock status. So if our website shows a product as being in stock, we really do have it in our warehouse and ready to ship.
The product I want to order shows "out of stock" on your website. Is there a chance you have it anyway?
Our website shows our current stock status. So if our website shows a product as being out of stock, we unfortunately have indeed run out of stock. Please contact our customer support with inquiries regarding lead time and availability. You can also select the product in your desired size, and subscribe for the stock notification to receive an email when we have it available again.
Do you match competitor's prices?
Yes! We have a best price guarantee, and we will match prices. Please note we do have a few conditions though:
a) The competitor has the item in stock in your size and color.
b) The price of our competitor is not a temporary deal.
c) We can in fact match the price, though we are not matching prices if that means we are losing money over it.
d) We do not match prices of listings on eBay, Amazon or other online marketplaces.
How can I see if the product I want is in stock?
We have every product that you can place in your shopping basket in stock. The sizes that are in stock are printed in bold on the product page.
What happens if I have bought a product with an incorrect price?
You can assume that all prices and offers on the ChromeBurner website are up to date and correct. However, it is possible that there is a mistake on the website. For example, a product may be unnecessarily expensive, or extremely cheap. We make sure that our prices are as low as possible, but if for example a helmet is sold for normally €900, but on ChromeBurner it is priced at €9.00, then you can assume that this is an error. If this is the case, ChromeBurner reserves the right to refund the incorrectly transferred amount and not to ship the purchased product. Of course, in this case we will compensate you to make up for our mistake. This also applies to promotional items and offers.
Are you still not able to figure it out? Do not hesitate to contact our customer service. We would love to help you! You could send an email to [email protected] or you could give us a call on:
US customers: +1 646 770 1993
CA customers: +1 437 888 3114
AU customers: +61 38 376 2656
Rest of the world: +31 73 200 80 20
Do you have any other questions? Click on the button below to return to our customer service page.