How long is the warranty period?
This differs per brand and per product! Usually this is mentioned in the product's documents.
I received a broken or defective product. What do I need to do?
First of all, we are very sorry to hear you have received a broken product! Thank you for letting us know, and rest assured; we will solve the issue for you. Please contact our customer support (preferably with some pictures of the damage) at firstname.lastname@example.org and we will take care of it!
What happens in case I need to file a warranty claim for my product?
For all the products we sell, the full manufacturer's warranty applies. Warranty processes differ between brands and suppliers. If your product is damaged and can be easily fixed with some new parts, we usually go that route because it's the fastest solution. If that is not possible, we will need the product back here for a repair or replacement. We will take care of the shipping costs involved in getting your product back here, and back to you again after repair. Please note that our supplier will determine if a product needs repair or replacement. Please contact our customer service at email@example.com to file a warranty claim and we will take care of it!
My product is damaged within the guarantee period. What should I do?
All products in our range are covered by the full manufacturer's warranty. Of course we will help you to solve the problem, either by repairing or replacing the defective product. Please contact our customer service, they will handle your warranty claim for you.
Are you still not able to figure it out? Do not hesitate to contact our customer service. We would love to help you! You could send an email to firstname.lastname@example.org or you could give us a call on:
US customers: +1 646 770 1993
CA customers: +1 437 888 3114
AU customers: +61 38 376 2656
Rest of the world: +31 73 200 80 20
Do you have any other questions? Click on the button below to return to our customer service page.