ChromeBurner Customer Support

We cannot modify any orders once placed, but cancellations are sometimes possible. For the best chance of assistance, please call us during office hours (CEST time zone).

In basis not. However, please try to contact our customer service as soon as possible. We aim to process and ship your order as quickly as possible. If cancellation is no longer possible, you can always return the product.

If you were redirected to the order confirmation page, we have received your order. If you did not receive a confirmation email, please also check your spam folder. We recommend adding our email address to your list of trusted contacts to ensure you receive future emails, including the track & trace code.

Unfortunately, we do not offer this option. Our webshop focuses on consumer sales. However, we can email you a consumer invoice if you wish. If so, please send us an email.

Yes, we do! We always strive to offer the best price on our website. However, if you find a product cheaper elsewhere, we are happy to see if we can match the price under certain conditions:

• The competitor actually has the product in the same size and color in stock.
• The competitor does not have a temporary discount that makes the product cheaper than ours.
• We can actually match the price without selling below our cost price.

It depends on which website/storeview you are on. On our storeviews aimed at buyers in the European Union (France, Spain, Germany, Italy, Poland, Netherlands and English-Europe) the prices are including VAT. On the other storeviews (English-Worldwide, Canada, Australia, Mexico, United Kingdom and China) the prices are excluding VAT. Please check header of our website to see which storeview you are currently on.

We aim to list our prices correctly, but errors can occur. If you have purchased a product with a clearly erroneous price, we reserve the right to refund the amount and not ship the product. However, we will always do our best to rectify any errors. This also applies to promotional items and offers.

Shipping rates vary per country, and also on how many items you have in your shopping cart as more items will increase the size and weight of the package and thus our shipping costs. Our website will show the exact shipping costs during checkout.

For European customers, no import duties are charged as orders are shipped from our warehouse in Germany. For all other countries, it is advised to consult the government website for current information on import duties and taxes.

If the ordered products come from our own stock, you may expect shipping to countries within the EU in 3-5 days. To all other countries, expect at least 7 days with UPS.

If all items you ordered are in stock at our own warehouse, we will dispatch your order within 1 business day.

Once your order is shipped, you will receive an email with shipping details and tracking number. With this code, you can track the status of your package on the carrier's website. If there seems to be an issue with your package, please contact our customer service for further assistance.

Unfortunately, we do not offer delivery to service points.

We aim to ship all products in one package. If you have placed multiple orders consecutively, we will combine them and ship them in one box.

You can always return your ordered products without giving a reason. We have a return period of 100 days within which you can return your order. However, there are some points to consider: the product must be undamaged, unused, in the original packaging, and in exactly the same condition. Please note!!! Once a film is removed from a visor, it is considered "used" and your return will not be accepted.

If you choose to return your products, you are responsible for the return shipment and the associated costs to ship your return items to our address in Germany, mentioned on the return slip.

You may ship your return products with your preferred carrier. For non-EU customers: For parcels which need to go through customs, it is mandatory that the content can be identified. Therefore, please enclose a copy of the invoice with the package and attach another copy outside of the package with the remark that it is a return. Parcels, which are marked with a lower value, no invoice or no reason for the return, will automatically be sent back to the dispatcher. For returns with the delivery service DPD from the United Kingdom (UK), import duties are unfortunately incurred due to insufficient declaration as return. We therefore recommend that you get information from the DPD delivery service so that no import duties are incurred. Alternatively, we recommend using another delivery service such as DHL or UPS.

We no longer offer exchanges. Once we receive the return, we will automatically process the refund. If you would like a different item or a different size, you can place a new order.

We always try to process returns as quickly as possible. Typically, this is done within 2 working days from the moment they arrive with us. However, it may take a little longer if it's very busy. We always ensure that you receive your refund within the legal deadline!

First of all: we're sorry to hear that your order did not arrive in good condition. Our apologies for that! If the product is damaged, it is best to contact our customer service. Send us an email with photos or videos of the problem. That way, we can provide the best and fastest solution!

Contact our customer service for warranty claims within the warranty period. Once we receive the defective product, we will send it to the supplier for repair or replacement. We will keep you informed of the progress. Please note that the duration of the repair may vary depending on the supplier.

That depends on the brand and product! We assume a warranty period of 6 to 8 weeks. Generally, a warranty is ready sooner, but it may happen that a warranty takes longer. Unfortunately, we have no control over this and we are also not liable for any delays.

We may reject a warranty claim. We always follow the advice of our supplier. If they indicate that the defect is not covered by warranty, we will adhere to this advice. Please note!!! Without a completed warranty form, we cannot process your warranty, unfortunately.

Download the digital Warranty form below and fill in as much information as you can.
Please note that the complaint takes some time, as this does not go through a standardized procedure with regard to security, but is processed with particular care. If there is a warranty case, it will be repaired or replaced by the manufacturer - depending on the type of damage. If the inspection for defects shows that a warranty is not owed, we reject the repair or exchange for a new item. Important: Please send us the complete item, as in the event of a replacement or credit from the manufacturer, the item sent in will be retained. However, if you only send in parts (e.g. a boot, parts of a communication system, etc.), the manufacturer can request the remaining parts, which you must return at your own expense. The processing time is then extended again and we have no influence on this. Some manufacturers, e.g. Rukka, offer an additional guarantee beyond this period. If this applies to your case, you can also send us the item after the statutory warranty period has expired.
Outside EU -- Important: We cannot reimburse the shipping costs, so we advise you to select the cheapest delivery service in your country, For parcels which need to go through the customs, it is mandatory that the content can be identified. Therefore, please enclose a copy of the invoice with the package and attach another copy outside of the package with the remark that it is a return. Parcels, which are marked with a lower value, no invoice or no reason for the return, will automatically be send back to the despatcher.

You can pay with us using Credit card, iDeal, PayPal, AliPay, Bancontact, Google Pay, and KBC, among others.

Unfortunately, we do not offer the option to pay afterwards.

Make sure you have entered your credit card details correctly and that there is sufficient credit available. These are the most common reasons for declined payments. If this is not the case, please contact your payment provider. They may be able to determine the specific reason for the payment issues.

ChromeBurner offers an extremely safe and secure shopping environment. Furthermore, the ChromeBurner website is equipped with an SSL certificate. This internationally recognized security method ensures that every transaction is secure.

Use a tape measure to measure the largest possible circumference of your head. This point is located at about 2.5 cm above the eyebrows, along the attachment of your ear, and over the bump on the back of the head. On the product page of each helmet, you can see which helmet best fits your head circumference.

Yes, indeed, fits are categorized into roughly 3 categories: round, oval, and round-oval. With a round fit, the length and width of the head are almost equal. With an oval fit, the length of the head is significantly longer than the width. With a round-oval fit, the length of the head is slightly larger than the width.

Generally, yes. For example, if you have an AGV helmet in size L, you most likely also need a size L for other brands, but this cannot be guaranteed with 100% certainty.

Buying clothing online can be tricky, which is why we have a size chart for each clothing item on the product page. There you can see which size is best for you.