I have lost my return form, can I still download it somewhere?
Yes, of course! You can download the new return form via the link here.
What are your return conditions?
You may always return your ordered products without giving any reason. We have a return period of 30 days. However, the following points must be observed: The product must be undamaged and unused, in the original packaging and in exactly the same condition.
What is your policy regarding return shipping costs?
Our policy is that the buyer is responsible for return shipping costs. In most cases, using your national postal services is a cost-effective way to ship your product(s) back to us. In some cases we can supply a return shipping label if necessary, please contact our customer service for more information. If we supply a return shipping label, we will deduct the costs from your refund.
What is your return address?
ChromeBurner Returns - Touwslager 10 - 5253 RK Nieuwkuijk - The Netherlands.
I have returned a product to you. When can I expect my refund?
We will try to process your return as soon as possible when we have received it in our warehouse. Please note that legally speaking we have 14 days to process a return, but in most cases we are able to process them the same day (or in a few days if it's very busy.)
Can I exchange my product for a different size?
Absolutely! Please find our return policy at www.chromeburner.com/ordering-and-returns. You may order a different size yourself and return your current product for a refund, or ship the product back to us and have us handle the size exchange.
How do I return my package?
Please make sure that the product is returned in unused condition, in the original packaging and do not forget to fill in the return form. Without the return form, we cannot process your return request.
Are you still not able to figure it out? Do not hesitate to contact our customer service. We would love to help you! You could send an email to [email protected] or you could give us a call on:
US customers: +1 646 770 1993
CA customers: +1 437 888 3114
AU customers: +61 38 376 2656
Rest of the world: +31 73 200 80 20
Do you have any other questions? Click on the button below to return to our customer service page.