How much do you charge for shipping?
If your order value reaches the free shipping threshold, we do not charge any shipping costs at all. If your order is under the threshold, our website will calculate the exact shipping costs during checkout based on the items in your cart (weight, measurements) and the shipping address. Please refer to the top bar of our website to find the free shipping threshold for your country.
When will you ship my order?
If you place your order on Monday through Saturday before 5 PM our time (CET in winter, CEST in summer), we will ship your order the same day. If you place your order after 5 PM we will ship the next day. If you ship your order on a Saturday after 5 PM, or on Sunday, we will ship your order on Monday.
How long will it take before I receive my order?
The estimated shipping time depends on the country we have to ship your order to, and the shipping method selected. If you choose FedEx shipping, transit times will be visible during checkout. If you select standard shipping times, they will always be an estimate. For example: 4-6 business days to the US, 5-7 business days to Canada, 6-8 business days to Australia, 6 business days to the UK. Please note that because of COVID-19, postal services are dealing with various delays and shipping times may fluctuate strongly. We recommend to choose FedEx shipping to receive your order as soon as possible! For most countries in Europe it will be 2-6 business days. For more information, please contact customer support.
Will I have to pay import taxes or duty fees for my order?
If you are in a country in the EU, there will be no import taxes or duty fees for your order. If you are in a non-EU country, the answer to this question will depend on the laws on importing goods in your country. As it is impossible for us to list the import laws and regulations for all countries, we expect that our customers are aware of the situation in their own country. For more information, please refer to your countries customs or other relevant authorities.
How do you ship our orders?
When you place your order before 17:00 CEST, we will ship it on the same day. This will be done via standard shipping with FedEx or PostNL, this depends of your preference.
Will my ordered products be delivered at once?
We always try to send all products to you in one package.
Where can I track my parcel?
After shipping your order, we have sent you a shipping confirmation email with the shipment's tracking number and a link to the website where you can track your parcel. If you selected standard shipping, in most cases the tracking number will also work on the website of your country's national postal services (for example USPS, Australia Post, Canada Post).
Are you still not able to figure it out? Do not hesitate to contact our customer service. We would love to help you! You could send an email to [email protected] or you could give us a call on:
US customers: +1 646 770 1993
CA customers: +1 437 888 3114
AU customers: +61 38 376 2656
Rest of the world: +31 73 200 80 20
Do you have any other questions? Click on the button below to return to our customer service page.